An assistant that sells 24/7
and knows your customers.
NexSales recommends products on your website, finds items from a photo, resolves order, shipping and return questions, and books appointments. The chat window is designed for your brand; connected to your CRM data, it becomes a marketing tool that creates a personal campaign for every customer.
Sales consultant and support team, in one assistant
It learns everything the customer asks from your catalog, policies and systems; it never makes things up, it hands over to your team.
Product advice & gift assistant
3 picks from the catalog by budget, style and purpose; comparison and outfit suggestions.
"A gift for my mother, 3,000 TL"Visual search
Finds the closest products from the photo the customer sends; "do you have this exact one?" gets answered.
Photo → 4 similar productsOrders, shipping & returns
Tracks the parcel by order number, starts returns and exchanges, sends the invoice.
"Where is my order?"Live stock, price & stores
Stock, size, price, nearest store and opening hours from ERP and store data.
"Which store has size 38?"Appointments & bookings
Connects to the calendar; books test drives, viewings, clinic appointments and hotel stays, and sends reminders.
"Does Saturday 11:00 work?"Personal campaigns via CRM
Learns the customer profile; sends a personal offer on birthdays, repurchase time and cart abandonment.
"10% + free shipping, today"Not a template; a premium experience designed for your website
In every NexSales setup we design the chat window from scratch to match your site's design language. Visitors feel it is part of your brand, not a bolted-on tool.
The look is your brand
Color palette, typography, icons, corner radius, opening animation and window position; all based on your design system.
Tone and personality
The assistant's name, avatar, form of address and tone of voice are defined together with your brand: formal, friendly or technical.
Premium on every device
Smooth, fast and accessible on mobile and desktop; product cards, visual search and booking flows run inside your site.
How does it work in your business?
Pick your industry to see what NexSales takes on and how it talks to your customer.
Have a sales assistant in your store at 2 a.m. too.
Finds the product, tells the size, suggests an outfit; reminds cart abandoners on their next visit and answers "where is my order?" straight from carrier tracking.
- Product search & comparisonFilters the catalog, offers 3 picks, tells stock and size.
- Cart recoveryReminds about the abandoned cart with a personal message on the next visit and offers a small incentive.
- Orders, shipping & returnsTracks the parcel by order number and starts the return flow.
- Campaigns & couponsOffers the right campaign at the right moment based on history.
Let your in-store consultant work on your website too.
Suggests gifts by budget and style, finds a similar piece from the photo the customer sends, calculates ring size from inner diameter, and gives directions to the nearest store.
- Gift assistantSay "engagement, 60,000 TL, minimal" and get 3 picks with a comparison.
- Visual searchTakes the customer's photo and returns the closest items from the catalog.
- Ring size & certificateCalculates size from inner diameter; answers carat, color and certificate questions.
- Store & appointmentNearest store, hours, directions and an in-store try-on appointment.
Let the customer who saw the listing book a test drive without waiting for office hours.
Finds cars in stock by model, year, color and mileage; books test drives and service appointments, collects trade-in details, calculates installments.
- Stock searchLists suitable cars by model, fuel, gearbox, color and budget.
- Test drive & service bookingLets the customer pick a slot from the calendar and sends reminders.
- Trade-in pre-checkCollects year, mileage and damage details and passes them to the sales advisor.
- Loan & installmentShows the monthly payment instantly for a given down payment and term.
A front desk that takes bookings in every language, at every hour.
Gives availability and rates by date, completes the booking, answers room and amenity questions, sells transfers and tours, and sends check-in details before arrival.
- Availability & ratesInstant price and booking by date, guests and room type.
- Multilingual guest supportTurkish, English, German, Russian, Arabic; the same assistant.
- UpsellingOffers transfer, spa, tours and late check-out at the right moment.
- Before & during the stayCheck-in time, parking, breakfast; forwards in-room requests to reception.
Match the right apartment in your portfolio with the right buyer in seconds.
Matches listings by budget, rooms and location, books viewings, runs a mortgage pre-calculation, qualifies the buyer and hands over to the agent.
- Portfolio matchingSay "Kadıköy, 2+1, up to 8 million" and get matching listings with photos.
- Viewing appointmentsPicks a slot from the agent's calendar, sends the address and a reminder.
- Mortgage pre-calculationMonthly payment estimate by down payment and term.
- Buyer qualificationCash or loan, when, investment or residence; summarized for the agent.
A patient coordinator whose line is never busy.
Books, reschedules and reminds appointments; routes to the right department and doctor, gives preparation and price information, sends post-procedure follow-ups. Gives no medical advice; refers to the doctor.
- Appointment managementBooking, rescheduling, cancellation and a 24-hour reminder; refills freed slots.
- RoutingSuggests the right department and doctor based on the complaint.
- InformationPrice list, pre-procedure preparation, insurance and partner institutions.
- Post-procedure follow-upCheck-up reminder and satisfaction question; forwards complaints to the team.
Instant answers on programs, fees, schedules and enrollment, so no sign-up slips away.
Recommends a course by level, explains fees and schedules, books a trial lesson and completes enrollment; solves current students' platform and homework questions.
- Course recommendationSuggests and compares the right program by goal and level.
- Trial lesson & enrollmentPicks a trial slot from the calendar, completes the form and payment.
- Student supportPlatform access, lesson recordings, certificates and attendance questions.
- Follow-upGently reminds applicants who left the form unfinished and offers a campaign.
When the quote request arrives at night, have the draft ready by morning.
Reads the RFQ, prepares a quote draft with dealer-specific pricing, reports order status from the ERP, finds technical documents, opens sample requests.
- RFQ responseTakes product, quantity and lead time; submits a quote draft with dealer pricing for approval.
- Order & shipment statusReports the order stage and estimated delivery date from the ERP.
- Technical supportFinds specifications, catalogs and compliance certificates in seconds.
- Dealer self-servicePrice list, stock and past orders with dealer login.
Every chat teaches you a little more about the customer; every insight becomes an offer.
NexSales learns as it talks: interests, size, budget, purchase frequency. Combined with your CRM, you no longer build segments; it presents the right offer to the right customer at the right time.
- Cart abandonmentA personal reminder on the next visit, a small incentive after 24 hours.
- Repurchase timeFor consumables, a gentle suggestion timed to when the product runs out.
- Special daysA personal coupon for birthdays, anniversaries and loyalty milestones.
- Win-backFor a customer with no purchase in 60 days, an offer that fits their history.
Live in four steps
- 01
Connect
Added to your website with a single line of code. The chat window is designed for you, in your brand colors, typography, icons and tone of voice.
- 02
Feed
Product catalog, FAQs, return and shipping policies, ERP stock and prices, calendar, CRM. NexSales speaks only from these sources.
- 03
Sell and support
24/7, in the customer's language. In case of uncertainty or on request, the chat is handed to your team with its history.
- 04
Measure and grow
Top questions, conversion and missed opportunities in the chat panel; personal campaigns with CRM.
Live 24/7 on a diamond e-commerce site
Opened from the icon in the bottom-right corner, the assistant helps pick gifts, finds products from photos, calculates ring sizes and gives directions to the nearest store. Catalog and stock are live; every chat lands in the marketing team's panel.
- Gift assistant · suggestions by budget and style
- Visual search · upload a photo, find the match
- Ring size · from inner diameter to size
- Store finder · nearest store, address, directions
Customers do not wait for an answer; when they cannot find one, they leave
¹ These figures are measurements by independent institutions and platforms, not NexSales results; your outcome depends on channel, catalog and traffic. Sources: Baymard Institute (cart abandonment), Chatarmin WhatsApp Benchmark 2026, Meta Business success stories.
Common questions
Can the bot give wrong information?
No. NexSales only speaks from your catalog, policies, FAQs and connected systems (ERP, carriers, calendar). It never makes things up; when it does not know, it says "I am passing this to our team" and hands the chat over to a human.
What if the customer wants to talk to a person?
Handover is always available. If the customer asks, or the bot hits a threshold (complaint, high amount, uncertainty), the chat lands with your live support team, together with its history. Outside working hours it takes a note and forwards it when the team is back.
How is it added to my website, and will it look like our brand?
It is added with a single line of code. The chat window is not an off-the-shelf template; it is designed for your site with your brand colors, typography, icons and tone of voice, so it looks like a natural part of your website.
Does it connect to my e-commerce platform and ERP?
Yes. There are ready connections for common e-commerce platforms, ERP and CRM systems, carriers and payment providers; other systems are connected via API. In the demo we list your current systems together.
How long does setup take?
If the catalog and FAQs are ready, the chat window is usually live within a few days. Brand-specific design and ERP connections take 1–3 weeks depending on scope.
Is it safe under KVKK (data protection)?
Yes. Customer data is processed in line with KVKK, chat logs are stored encrypted and only authorized users have access. A fully on-premise installation is also available on request.
Which languages does it speak?
It replies in whatever language the customer writes: Turkish, English, German, Russian, Arabic and more. Even if the catalog is in one language, replies are in the customer's language.
How is it priced?
Monthly subscription; packages by number of channels and chat volume. In a 30-minute demo we pick the package that fits your business.
See NexSales with your own catalog
In a 30-minute live demo we load your products and let the assistant answer your customers' questions.